Privacy Policy

Effective: May 1, 2018

SecureCom Wireless is committed to protect your privacy. This privacy policy describes what information we collect, and how we use the information. This policy will also describe what security practices are in place to protect your information. This Privacy Policy applies to the website, and associated mobile applications that interact with that website.

Information we Collect

SecureCom Wireless and our dealers collect names, addresses, phone numbers, email addresses, and system data. We also collect information about devices accesses our service, including type of device, operating system, device settings, application IDs, and unique identifiers.

How we Use the Information

The information we collect is used to provide security services, such as arming and disarming, managing users, and controlling system hardware remotely. The information can also be used by our dealers for troubleshooting security system hardware. SecureCom and our dealers can also use your information for notification of new products and services.

Data Retention

The information we collect is kept for as long as you are using our services, and SecureCom Wireless may also retain the information for as long as necessary for the purposed described in this Privacy Policy. This may include keeping information after you have deactivated your services to conduct audits, and to comply with legal obligations.

How we Share the Information

SecureCom Wireless does not sell your information to any outside companies. The information is only used in the manner described in this Privacy Policy.


SecureCom Wireless takes security if your data very seriously, and works to protect your information from loss, misuse, and unauthorized access. Your information is stored in a data facility with ISO 27001, SSAE 18, and PCI DSS certifications.

Privacy Shield

SecureCom complies with the EU-US Privacy Shield Framework and the Swiss-US Privacy Shield Framework as set forth by the US Department of Commerce regarding the collection use and retention of personal information from European Union member countries (including Iceland, Liechtenstein, and Norway) and Switzerland transferred to the United States pursuant to Privacy Shield. SecureCom has certified that it adheres to the Privacy Shield Principles with respect to such data. If there is any conflict between the policies in this privacy policy and data subject rights under the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification page, please visit

With respect to personal data received or transferred pursuant to the Privacy Shield Frameworks, SecureCom is subject to the regulatory and enforcement powers of the U.S. Federal Trade Commission.

Pursuant to the Privacy Shield Frameworks, EU and Swiss individuals have the right to obtain our confirmation of whether we maintain personal information relating to you in the United States. Upon request, we will provide you with access to the personal information that we hold about you. You may also may correct, amend, or delete the personal information we hold about you. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data transferred to the United States under Privacy Shield, should direct their query to If requested to remove data, we will respond within a reasonable timeframe.

SecureCom does not transfer any data to third parties, but ifwe were to acquire any third parties, we will provide an individual opt-out choice, or opt-in for sensitive data, before we share your data with third parties other than our agents, or before we use it for a purpose other than which it was originally collected or subsequently authorized. To request to limit the use and disclosure of your personal information, please submit a written request to

In certain situations, we may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

SecureCom does not transfer any data to third parties, but if we were to acquire any third parties, SecureCom’s accountability for personal data that it receives in the United States under the Privacy Shield and subsequently transfers to a third party is described in the Privacy Shield Principles. In particular, SecureCom remains responsible and liable under the Privacy Shield Principles if third-party agents that it engages to process the personal data on its behalf do so in a manner inconsistent with the Principles, unless SecureCom proves that it is not responsible for the event giving rise to the damage.

In compliance with the Privacy Shield Principles, SecureCom commits to resolve complaints about your privacy and our collection or use of your personal information transferred to the United States pursuant to Privacy Shield. European Union and Swiss individuals with Privacy Shield inquiries or complaints should first contact SecureCom by email at or via post at:

SecureCom Wireless

2500 N Partnership Blvd

Springfield, MO 65803

SecureCom has further committed to refer unresolved privacy complaints under the Privacy Shield Principles to an independent dispute resolution mechanism, the BBB EU PRIVACY SHIELD, operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint~ or if your complaint is not satisfactorily addressed, please visit for more information and to file a complaint. This service is provided free of charge to you.

If your Privacy Shield complaint cannot be resolved through the above channels, under certain conditions, you may invoke binding arbitration for some residual claims not resolved by other redress mechanisms. See Privacy Shield Annex 1 at

Contacting SecureCom Wireless

If you have any questions about this Privacy Policy, you may contact us at, or at our address below:

SecureCom Wireless
2500 N Partnership Blvd.
Springfield, MO 65803